Luminous wheels lighting at night

FAQs

If you have any questions for us, please check the FAQ below or email us at contact@luminouswheels.com.

General Questions

If you want sell Luminous wheels at your shop, please contact us and we will provide instructions.
Luminous light up wheels work with a magnetic spacer, which generates electricity as the wheel rotates. This electricity used to light up the LED located inside the wheel. If your wheels not lighting up, first make sure you inserting a magnetic spacer between bearings. Your axles must be tighten. If the wheel still doesn’t light up, there are two possible reasons:1. Spacer problem2. LED problemTo determine the problem, place different spacer from the working wheel and spin it. If the wheel lights up, this is a spacer problem. If the wheel still doesn’t light up, this is LED problem inside the wheel. From there you can contact your shop and they will replace the part, so you can continue to enjoy skating!

FAQs

If you have any questions for us, please check the FAQ below or email us at contact@luminouswheels.com

Shipping Information

Your shipping fees will be calculated automatically during checkout.
All orders are fulfilled within 24-48 hours, excluding weekends and national holidays. Once your order ships, you'll receive an email notification with your shipping information.
Orders shipped via DHL depends on what is fastest for your shipping address. These packages usually arrive in 2 - 6 days. We are based in Ivry-sur-Seine, France. The further you live from France, the longer your package may take to arrive.
Email us and we will provide a list of skate shops close to you!

Ordering

If you need to cancel your order, please contact us with your order number. We will do our best to help with your inquiry, but unfortunately we can’t cancel orders if they have shipped. In this case, review the Returns section.
Unfortunately we can’t make any changes to your orders or combine them. In this case, we can cancel the whole order so you can place a new one with all needed items, if your orders not shipped. Please contact us with your order number, and we will do our best to help you.
Yes! You can pick up your online order from our fulfillment center in Ivry-sur-Seine, France. We will send an email notification once your order is ready.

Returns

For returns, please contact us within 30 days from the original date of purchase. If your return is accepted, we’ll send you instructions on how and where to send your package. Customer is responsible for all shipping fees incurred during the return. We can only accept products in its original, unused, packaged & resalable condition. All sales are final on clearance/sale items and are not eligible for return.
We will notify you once we’ve received and inspected your return. If approved, refund will be automatically processed to the original form of payment minus any shipping cost we incurred to ship the original order. We can only refund the cost of the item; we will not refund the cost of shipping. Please remember it can take some time for your bank to process a refund.
Due to the high volume of orders, we don’t currently offer exchanges. If you need to exchange, you can return your products and place a new order. Review Processing a Return section for more information.
Please contact us with your order number and a photo of the issue and we'll be able to assist with a replacement.
If you receive a product which has a defect, please contact us with your order number and a photo of the issue and we'll be able to assist with a replacement.